VIDEOCASTS
It takes a multifaceted leader to drive small business. Find out how the budget will affect you, how great customer service is one of your greatest assets, and why it's crucial to invest not just in yourself, but also in your team through training and coaching.
FEATURED VIDEOCASTS
Budget '08 and small business
Posted by Peter Switzer, 24 Jul, 09:00am
The budget is a good indicator of the environment in which small businesses will be operating. Peter Switzer discusses interest rates, inflation and petrol prices - and gives advice on how to make your business recession-proof.
POPULAR VIDEOCASTS
Coaching in business
Posted by Peter Switzer, 24 Jul, 09:00am
Great leaders have great teams. Learn the importance of communication methods, training, KPIs and self-assessment tools to keep your team performing at its peak.
Great customer service
Posted by Peter Switzer, 24 Jul, 09:00am
Superior customer service makes for superior business. Learn how to get to know your customers and use technology to receive feedback and make them feel appreciated - and never underestimate the power of word-of-mouth advertising.
Leadership in the workplace
Posted by Peter Switzer, 24 Jul, 09:00am
The difference between a good business and a great business is vast. Be inspired by CEOs of high-performing companies as they teach you the importance of thinking long-term, focussing and avoiding complacency.
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