WANT TO BE AN OPTUS FEATURED BUSINESS?
If you're an Optus customer and have an interesting story about overcoming a business challenge or two, why not nominate your business to feature here at BizThinkTank? We're showcasing a different business every month, specifically those who have used a mix of innovation and (hopefully) Optus technology along the way. It's an excellent opportunity to gain national exposure and could boost your website ranking on search engines - all for no cost.
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Repeat business is not the only reason you need to keep on top of your customer service. Word of mouth can make or break your business – an unsatisfied customer will spread bad news and fast! Peter Switzer reveals the secrets and systems to keep your cust
Switzer's Hint
Tony Alessandra gives us a sporting view on customer service: "Being on par in terms of price and quality only gets you into the game. Service wins the game."


